Senior Manager - Operations & Service Excellence, Medical Delivery

Title-SeniorManager-Operations& Service Excellence,Medical Delivery

Location: Manyata Tech Park,Bangalore

Shift:2 to 11 IST

Career Level:E
Role: Individual Contribution

Experience: 10 to 15 years of experience
WorkMode:Hybrid (3 days in office)

About AstraZeneca:

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company dedicated to the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases.

At AstraZeneca, we foster a collaborative culture that values knowledge-sharing, ambitious thinking, and innovation. This environment provides opportunities to work across teams, functions, and even globally.

Recognizing the importance of flexibility, our working model allows employees to balance personal and professional commitments whilemaintaininga strong culture of collaboration by engaging in our offices three days a week. Our offices are designed tofacilitateteamwork, providing spaces for strategizing, brainstorming, and connecting on key projects.

AstraZeneca is committed to lifelong learning. We offer extensive opportunities for professional growth and development.

Roles and Responsibilities:

1.Strategic Coordination and Leadership Support

• Act as a trusted advisor totheMDDirector, ensuring alignment of priorities and initiatives.

• Own and manage Management Information System (MIS)for MDby gathering, processing, storing, anddisseminatinginformation to supporttheteam’splanning, control, and operational functions by transforming raw data into actionable insights for decision-makingbythe Departmental leadership.

• Coordinate, prepare, and track operational and leadership presentations/materials, reports, metrics, and analyticsfor MD to support management decision-making

• Manage follow-upsonDepartmentLT action items and reciprocal actions.

• Track and drive the execution of departmentalObjectives and Key Results (OKRs) and scorecards.

• Serve as a liaison between theMDleadershipandDepartmentOperations Director, ensuring effective communication and alignment.

2.Governance and Operational Excellence

• OverseeMDServices’governance processes, ensuring adherence to internal policies, compliance, and decision-making frameworks.

• Manage and track headcount(workforce)planning(MTP), hiring progress, and resource allocationacross service lines

• Identify, design,andimplementoperational efficiency programs,department strategies, policies, and workflows totoenable efficient, compliant deliveryacross MD service lines

3.Financial Management

• Partner with finance teams,DepartmentOperations Directorto oversee thedepartment’s budget planning, forecasting, and tracking.

• Represent the MDteam in relevant forums and support in theaccurateandtimelycompletion of MTP and RBU by providingaccuratedata and insights, collaborating withtheDepartementOperations Director, MD leadership, business stakeholders, the Finance team, and the Service Design team as needed.

• Work closely with the Service Design team to communicate recharges to Finance and business stakeholders.

• Provide regular updates on financial performance, including variance reports and cost management insights.

• Ensure alignment of financial resources with department priorities and projects.

• Maintainappropriate documentation, centralizeddashboards, and other tools to improve visibility, transparency, andfacilitateeasy decision-making.

• Define and manage Pricing for MD Services

4. Portfolio and Program Management

• Oversee the portfolio ofMDprojects, ensuring alignment with strategic goals.

• Establish andmaintaina centralized view of ongoing initiatives, timelines, risks, and interdependencies.

• Ensure business cases areaccurateand up to date;maintainthem and implement updates with support from the Service Design team and MD leadership.

• Provide project oversight and ensure thetimelydelivery of milestones andobjectives.

5. Communication and Reporting

• Develop andmaintaindashboards, reports, and presentations to provide visibility into department performance and metrics.

• Coordinate and prepare executive-level briefings, reports, and updates.

• Ensure consistent and transparent communication across the department.

8. Risk Management and Issue Resolution

• Identifypotential risks or bottlenecks inMDoperations and provide proactive solutions, including business continuity.

• Serve as a point of escalation for urgent issues requiring cross-functional coordination.

Key Skills and Qualifications:

The candidate for this role should ideallypossessthe following:

Skills:

• Strong organizational and project management skillswith experience working in highly matrixed organization

• Excellent communication and stakeholder management abilities.

• Financial acumen with experience managing budgets and resourcesespecially in a GCC orMedComagencyenvironment.

• Strategic thinking and problem-solving capabilities.

• Ability to influence without direct authority in a matrixed environment.

• Operationalexcellence & Continuousimprovement

• Proficiencyin data analysis, reporting tools, and dashboards.

• Attention to detail, confidentiality, and a commitment to accuracy.

Qualifications:

• Bachelor's or master'sdegree in business administration, Operations, or a related field.

• Minimum of5+ years' experience in a similar role (e.g., PMO Lead, Operations Manager, Account Manager).

• PMP, Six Sigma, or similar certifications are a plus.

• Familiarity with global, cross-cultural teams and distributed workforce management.

• Experience in a pharma environment is an added advantage.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challengeperceptions.That'swhy we work, on average, a minimum of three days per week from the office. But thatdoesn'tmeanwe'renot flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we support the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively. We are on a journey of growth and evolution to find better ways to translate value for the business and our patients. As trusted partners connected across the global enterprise, we work closely with all functions from Commercial to Manufacturing. Thisopens upgreater development opportunities for more responsibility on a global scale.

Ready to make a difference? Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.